Refund policy

Return & Refund Policy

At OverBeyond, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The return request is initiated within 7 DAYS of receiving the order.

  • The product is unused, unworn, and in its original condition.

  • The product is returned in its original packaging with all tags, accessories, manuals, and promotional items included.

  • Proof of purchase (order confirmation or receipt) is provided.

We reserve the right to reject returns that do not meet these requirements.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: reachus.overbeyond@gmail.com

Please include:

  • Order number

  • Product name

  • Reason for return

  • Photos (if the item is damaged, defective, or incorrect)

Once your request is reviewed and approved, we will provide instructions for returning the item.

Please do not send products back without receiving return authorization from us.

3. Return Timeframe

Customers must submit a return request within 7 DAYS of receiving the product.

Approved returns must be shipped back within 5 DAYS after receiving return instructions.

Returns received outside the approved return window may not be eligible for a refund or exchange.

4. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to the original payment method used for the purchase.

  • Refund processing may take up to 5 - 10 working days after approval.

  • Actual credit posting times may vary depending on your bank, payment provider, or card issuer.

If a refund cannot be issued to the original payment method, alternative arrangements may be discussed where permitted.

5. Exchanges

We offer exchanges for eligible products in the following situations:

  • Defective products

  • Damaged products

  • Incorrect products received

  • Size or variant issues (if applicable)

Exchange requests must be submitted within 7 DAYS of delivery.

Exchange availability is subject to stock availability at the time of processing.

If a replacement is unavailable, a refund or store credit may be offered at our discretion.

6. Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged during shipping

  • Defective

  • Incorrect compared to your order

please contact us within 5 DAYS of receiving the package.

To help us resolve the issue quickly, please provide:

  • Order number

  • Clear photos of the product

  • Photos of the packaging (if applicable)

  • Description of the issue

Upon verification, we may offer:

  • A replacement

  • An exchange

  • A full refund

  • Store credit

depending on the circumstances.

7. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

  • Digital products and downloadable content

  • Gift cards

  • Personalized or custom-made items

  • Items marked as "Final Sale" or "Non-Returnable"

  • Products that have been used, altered, or damaged after delivery

  • Products returned without original packaging or accessories

  • Hygiene-sensitive products where the seal has been broken

Additional non-returnable categories may be specified on individual product pages.

8. Return Shipping Costs

If the Return Is Due to Our Error

If the product is:

  • Defective

  • Damaged

  • Incorrectly shipped

[STORE NAME] will bear the return shipping costs.

If the Return Is Due to Customer Preference

If the return is requested because:

  • You changed your mind

  • The product is no longer needed

  • The wrong item was ordered by the customer

the customer may be responsible for return shipping charges.

Any original shipping fees paid during checkout are generally non-refundable unless required by law or due to our error.

9. Refund Exceptions

Refunds may be reduced or denied if:

  • Returned products show signs of use.

  • Items are missing components or accessories.

  • Products are damaged due to customer misuse.

  • The return request falls outside the applicable return period.

Each case will be reviewed individually.

10. Cancellation of Orders

Orders may be cancelled before shipment by contacting us at reachus.overbeyond@gmail.com.

Once an order has been dispatched, cancellation may no longer be possible and the order may instead be subject to the return process outlined above.

11. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

OverBeyond
Email: reachus.overbeyond@gmail.com
Business Address: Bharatiya City, Bangalore

We are committed to resolving concerns fairly and providing the best possible customer experience.